Terms & Conditions

Refund, Cancellation & Delivery Policy · BoldMe (Pty) Ltd 2026/094219/07

Effective date: 17 January 2026 · Last updated: 2 September 2026

1. Introduction

These Terms and Conditions govern the purchase and use of all products and services offered by BoldMe (Pty) Ltd, including EARN™, other online courses, business mentorship programmes, leadership development programmes, workshops and consulting services. By purchasing or accessing any BoldMe product or service, you agree to these Terms and Conditions.

2. About BoldMe

BoldMe (Pty) Ltd is a South African leadership development and business education company providing executive mentoring, business mentorship, digital learning programmes, workshops, keynote presentations and practical business resources.

3. Delivery Policy

EARN™ is a self-paced online course delivered digitally. Upon successful payment, customers receive a payment confirmation and course-access instructions. Access to EARN™ and its digital materials is normally granted immediately. Other programmes are delivered digitally unless otherwise stated, with access normally granted immediately or within one business day. Customers are responsible for providing a valid email address and for checking their spam or junk folder.

3a. Personal, non-transferable access

Access to EARN™ is personal to the individual who purchased it and is granted for that person's own use only. Login details, access links and course materials may not be shared, resold, transferred, assigned or made available to any other person, whether inside or outside your organisation, and may not be used to deliver the programme to others. Each participant requires their own purchase.

You are responsible for keeping your login details confidential and for all activity that takes place under your account. Where we reasonably believe an account is being shared or used by more than one person, we may suspend or terminate access without refund.

4. Refund Policy — EARN™ Online Course

BoldMe offers a 30-day money-back guarantee. If you are not satisfied with your purchase, you may request a full refund of the EARN™ purchase price within thirty (30) calendar days of your order date. To request a refund, email info@boldme.co.za with the email address you paid with and your payment reference, and we will process it. Duplicate or incorrect charges, and any failure by BoldMe to provide the purchased access, will be corrected as required by applicable law. Nothing in this policy limits any right or remedy that cannot lawfully be excluded under applicable consumer law. Approved refunds are returned through the original payment method, via our payment gateway Payfast, normally within 10 business days of approval.

5. Cancellation Policy

A purchase of EARN™ may be cancelled by submitting a refund request within the 30-day period described above, after which access to the digital product ends. Scheduled mentorship programmes may be cancelled before commencement by written notice and will be considered under the terms presented at purchase and applicable law.

5a. Acceptable use

You agree not to misuse EARN™ or any BoldMe service. In particular, you may not use the service for any unlawful purpose; commit fraud or send spam; infringe the intellectual property or privacy rights of others; upload malware; probe, scan or interfere with the security or integrity of our systems; scrape or bulk-extract content; share, resell or transfer your account credentials; or attempt to reverse engineer or circumvent technical limits. You are responsible for keeping your login details confidential and for all activity under your account, and for providing accurate account information.

5b. AI-assisted guidance

EARN™ uses AI to help structure and reflect your own inputs. AI-generated responses may be inaccurate or incomplete and are provided for general educational and reflective purposes only. They are not financial, investment, legal, tax, medical or other regulated professional advice, and no business or income outcome is promised. You remain responsible for the content you enter, for having the right to enter it, and for verifying and acting on any output. You may not use the service to generate unlawful, infringing, deceptive, hateful or harmful content, or to attempt to bypass its safety behaviour. We may filter, restrict or remove content and suspend accounts where these rules are breached, and we will act on legitimate rights-holder complaints sent to info@boldme.co.za, including terminating repeat infringers.

5c. Service availability

We work to keep EARN™ available and reliable, but we do not warrant that the service will be uninterrupted, timely, secure or error-free. Access may be unavailable during maintenance, updates or events outside our reasonable control. To the fullest extent permitted by law, all implied warranties, including merchantability and fitness for a particular purpose, are excluded.

5d. Suspension and termination

We may suspend or terminate your access to EARN™, with notice where reasonably practicable, if you materially breach these Terms, fail to pay or reverse a payment, create a security or fraud risk, or repeatedly or seriously breach our acceptable use rules. Where a suspension results from our error, access will be restored promptly.

6. Intellectual Property

All programme materials, including the EARN™ Business Education System, videos, workbooks, templates, presentations, frameworks, AI prompts and downloadable resources remain the intellectual property of BoldMe and may not be copied, reproduced, distributed or resold without prior written consent.

7. Disclaimer

BoldMe (Pty) Ltd provides education, mentoring and professional development services. Individual outcomes vary depending on implementation and commitment. BoldMe (Pty) Ltd does not guarantee specific financial, business or employment outcomes.

8. Privacy

Personal information is processed in accordance with BoldMe’s Privacy Policy and applicable data-protection law, including POPIA where it applies. Information may be used to process payments, create and manage course access, deliver services, communicate with customers, provide support and comply with legal obligations. BoldMe (Pty) Ltd does not sell personal information.

9. Payments, pricing and delivery

BoldMe (Pty) Ltd is the seller of EARN™ and is responsible for the product, customer service and refunds. Card and Instant EFT payments are processed securely by Payfast (Payfast (Pty) Ltd), our payment gateway. BoldMe does not receive or store your card details. All prices are shown in South African Rand (ZAR). EARN™ Envision is a once-off purchase of R997 (standard price R1,497), which gives access to the EARN course; stages open one at a time as each is completed, starting with the Envision stage. Access is a digital product and is delivered immediately online in your EARN™ account once payment is confirmed, normally within a few minutes. If access does not appear, email info@boldme.co.za and we will unlock it. Our contact details are: BoldMe (Pty) Ltd, info@boldme.co.za, www.earnloveable.app.

10. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

11. Contact Details

BoldMe (Pty) Ltd · Reg. number 2026/094219/07
Founder: Rosley Sibanda
Website: https://www.boldme.co.za/earn
Email: info@boldme.co.za
Cape Town, South Africa