Privacy Policy

BoldMe (Pty) Ltd (“BoldMe”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website; enquire about, purchase or access EARN™ or another BoldMe product or service; subscribe to communications; or contact us.

For purposes of the Protection of Personal Information Act 4 of 2013 (“POPIA”), where applicable, the responsible party is:

• Legal name: BoldMe (Pty) Ltd
• Registration number: 2026/094219/07
• Founder: Rosley Sibanda
• Website: https://www.boldme.co.za/earn
• Email: info@boldme.co.za
• Location: Cape Town, South Africa

Depending on how you interact with us, we may collect the following information:

• Identity and contact details, such as your name, email address, telephone number and country.
• Transaction details, such as the product purchased, amount, date, payment status and transaction reference. Payment-card or account details are generally processed by the selected payment provider and are not stored by BoldMe unless expressly stated.
• Course and service information, such as enrolment, login or access records, progress, submitted responses, support requests and participation in programmes.
• Communications and marketing preferences, including messages you send us and your subscription, consent and unsubscribe records.
• Technical and usage information, such as IP address, browser, device, approximate location, referring page, pages visited and cookie or similar-technology data where collected.
• Any other information you choose to provide. Please do not send sensitive or special personal information unless it is necessary and we have requested it.

We collect personal information directly from you; automatically through our website, course platform, cookies and similar technologies where enabled; and from service providers that help us process payments, host and deliver courses, send communications, provide customer support, analyse performance or secure our systems.

We may use personal information to:

• process purchases, payments, refunds and transaction records;
• create and manage your EARN™ or other programme access;
• deliver course content, resources, mentorship, workshops or consulting services;
• provide technical and customer support and respond to enquiries;
• send service messages and, where permitted, marketing or related updates;
• personalise and improve our products, website, communications and learner experience;
• prevent fraud, misuse and security threats; and
• comply with legal obligations and establish, exercise or defend legal rights.

Where POPIA applies, we process personal information on a lawful basis, including where processing is necessary to perform or prepare a contract with you, comply with a legal obligation, pursue a legitimate interest that does not unjustifiably prejudice your rights, or where you have consented. You may withdraw consent at any time, without affecting processing that was lawful before withdrawal.

Payment providers process payments under their own privacy terms. BoldMe retains transaction information reasonably necessary to confirm payment, provide access, administer a valid refund request and keep financial records. The EARN™ refund terms are set out in BoldMe’s Terms & Conditions.

Where required, we will send marketing communications only with your consent or another lawful basis. You may unsubscribe using the link in an email or by contacting info@boldme.co.za. We may keep a minimal suppression record so that your choice is respected.

Our website and service providers may use necessary cookies for core functions, security and course access, and optional cookies for analytics or marketing where enabled. Where required by law, non-essential cookies will be used only after you have made a choice. You can restrict or delete cookies through your browser settings, although this may affect some functions.

We may share personal information only where reasonably necessary with: Payfast, our payment gateway, which processes card and Instant EFT payments and payment confirmations on our behalf (card details are entered on Payfast’s secure pages and are never received or stored by us); website, course-hosting, authentication, email, analytics, security and support providers; professional advisers bound by confidentiality; authorities where disclosure is required or permitted by law; and a successor organisation if our business or relevant assets are reorganised or transferred subject to appropriate safeguards. We do not sell personal information.

Some service providers may store or process personal information outside South Africa. Where POPIA applies and information is transferred across borders, we will take reasonable steps to ensure that the transfer meets applicable legal requirements and that appropriate protection is in place.

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including delivery of the course or service, support, financial and tax records, dispute resolution, fraud prevention and legal compliance. When information is no longer required or authorised to be retained, we will delete, destroy or de-identify it as appropriate.

We use reasonable technical and organisational safeguards designed to protect personal information against loss, unauthorised access, misuse, alteration or disclosure. No internet-based system is completely secure. If a security compromise affects personal information, we will investigate and make notifications required by applicable law.

Subject to applicable law, you may ask whether we hold personal information about you; request access; request correction or updating; request deletion or destruction where permitted; object to certain processing; withdraw consent; unsubscribe from direct marketing; and lodge a complaint with the relevant data-protection authority.

EARN™ is designed for adults and is not directed at children under 18. We do not knowingly collect a child’s personal information without the consent or authorisation required by law. Please contact us if you believe a child has provided information improperly.

Our website, course and communications may link to independent third-party websites or platforms. Those third parties process information under their own terms and privacy policies.

We do not use personal information to make solely automated decisions that produce legal or similarly significant effects concerning you, unless we provide the notice and safeguards required by law.

We may update this Privacy Policy when our practices, products, service providers or legal obligations change. The revised version will be posted with a new “Last updated” date, and additional notice will be provided where required.

For privacy questions, requests or complaints, contact:

BoldMe (Pty) Ltd
Registration number: 2026/094219/07
Attention: Rosley Sibanda, Founder
Email: info@boldme.co.za
Website: https://www.boldme.co.za/earn
Cape Town, South Africa

If you are in South Africa, you may also lodge a complaint with the Information Regulator (South Africa) through its official complaints process at inforegulator.org.za/complaints.